Remote Support

You can start a support session through the following ways:

Our Portal:
Step 1: Submit a ticket through our portal
Log-in NOT REQUIRED - MAKE SURE YOUR EMAIL AND PHONE NUMBER IS INCLUDED

Step 2:  Wait for phone or email  contact from a support technician.

Step 3: Follow The link in the email from our support staff to connect to remote support

Phone:
Call (518) 481-0731

If someone is available when you call we will submit the ticket over the phone and walk you through connecting with remote support.

If you get our voicemail, please leave a message with your phone number and email and we can create the ticket when a Technician is available. 

Text:
Text (518) 481-0731

Include a brief description of the issue, and a technician will reply (typically within 30 minutes) with instructions on how to start a support session.

​Facebook:
Visit facebook.com/JCMPTech and message us on the device you need support for.  The next available Technician will reply with a link to start a support session.